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Re: An issue with multiple users with a single e-mail address

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Hi Yordan,

Here is the detailed steps about the step two.

1. Deactivate disrync service . Go to portal.microsoftonline.com/.../ActiveUsers.aspx and click on “activate”
2. Remove the synced user “John” and “Smith”
3. Install Office365 Powershell and connect to Office365 service technet.microsoft.com/.../jj151815.aspx
4. RUN “Get-MsolUser -ReturnDeletedUsers | Remove-MsolUser -RemoveFromRecycleBin -Force” to remove all the users from Deleted user Queue.
5. Change the local user’s SMTP address and make the address unique.
6. Re-enable the disrync service.

For your question  : The users still can log in to Office365 service via the ADFS server after the dirsync service is disabled.   However,  We still recommend you can do that in a non-peak time.  (like : off-work or weekend.)

Best Regards,
Neo Zhu


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