Both of these services (Forefront Id Mgr Sync Service and WAAD Sync service) are running. The logged in account is AAD_0aa4713b3d57.
During this time DirSync is running fine. It's just the password sync that's failing (but working once in a while). So what should I check on port 80 and port 443. These would be Office-365 ports, not mine. We don't block any outbound ports except port 25 (SMTP). If DirSync connects to Office365 on these ports then I have to assume we're good there since DirSync is running fine. It's been running fine since we added Office 365 2 years ago. It's only when I upgrade last week to add Password Sync feature that I found that password sync was failing. (The install went fine. Followed the microsoft steps to uninstall the old service and then re-install the newer one)
Thanks